Terms + CONDITIONS
PAYMENT
Individual Sessions
Payment for individually booked appointments is required at time of service. Payment for packages and gift certificates must be made in full, prior to booking sessions/consultations. Payment may be made via cash, check, credit card, PayPal, Square, Venmo or Zelle.
Packages + Gift Certificates
Payment for all packages and gift certificates is due in full prior to booking sessions. Payment is non-refundable.
Workshops + Events
A non-refundable Reservation Fee of 50% of the workshop or event fee is required at time of booking in order to hold your spot, and may be made via credit card. Balance must be made at or before the workshop or event. Custom workshops and events: payments must be made-in-full 48 hours in advance of the event.
CANCELLATIONS
Sessions + Consultations
ILLNESS POLICY:
If you experience or exhibit symptoms of any illness (COVID-19 or other) or you have been in close contact with someone ill, regardless of COVID-19 test or vaccination status: In-Studio Clients may switch to Remote Session (same date & time as scheduled in-studio appointment) to avoid cancellation fees. In-Person Workshop attendees cancelling due to illness will not incur cancellation fees. Please notify Natalia as early as possible so that another may have your spot. Notify Natalia directly via phone or text: 408.504.1558. read full COVID-19 + Illness policy.
UPON BOOKING YOU AGREE TO: The Terms of Service & Legal Disclaimer within this site and accept that A NO-SHOW session will be considered forfeited and charged in full. Ending your session early will not result in a credit. Sessions & Consultations may be rescheduled with no charge when made OUTSIDE of 48HRS prior to your appointment. Schedule changes 48-24HRS prior to your appointment will forfeit 50% of the appointment fee. Schedule changes within 24hrs, session & fee will be considered forfeited. Click the bold text to read the Legal Disclaimer
BioMat® Therapy add-on is charged in full unless cancelled 24 hours in advance. Clients who choose to discontinue BioMat® use during a session will be charged in full for the BioMat® add-on.
Packages + Gift Certificates
Payment is non-refundable. Packages and gift certificates do not expire. Packages and gift certificates are good for services only and may not be redeemed for cash.
Workshops + Events
Please give a minimum of 72 hour notice for cancellations, in order to allow others the opportunity to schedule in your stead. Cancellations made within 72-48 hours of the event will be charged 50% of the workshop rate. Cancellations made fewer than 48 hours in advance and No-Shows will be charged the full rate.
Policies
Appointment Times + Late Arrivals
Appointment times are measured from the time the appointment is scheduled to begin to the end of the arranged time slot. Sessions typically include time for an intake or update, opportunity for treatment and a brief conversation post-treatment. Length of formal treatment time varies.
Late arrivals will not receive additional appointment time. If you will be more than 15MIN late to your appointment please contact me directly, as soon as possible, at (408) 504-1558. Your appointment may be forfeited after 15MIN.
Informed Consent + Sober Policy
Individuals are unable to give full and informed consent for treatment and/or touch when under the influence of drugs or alcohol. Clients are expected to arrived at all sessions/consultations/workshops sober. Failure to do so will result in cancellation of that appointment or revocation of workshop attendance permissions without refund. The practitioner may also refuse service if she has reason to suspect the client may be under the influence or unable to give consent for consultation or treatment (with or without touch). Clients will be charged the full appointment/workshop fee for cancellations made for this reason and may reschedule where applicable.
Health + Safety
Clients will comply with the COVID-19 and general illness policy. Click the bold text to read the full COVID-19 + Illness policy.
Right to Refuse Service
Natalia Ronstadt Chang reserves the right to refuse service to anyone, at her sole discretion.
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